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  • Is it safe using your online site?
    Yes, of course. Our site's connection is secure and all information sent to this site is private. If you look in the task bar you can view our valid SSL Certificate.
  • Do I need to register on your website to place an order?
    You do not need to register on our website to place on order, you have the option of ordering on a guest account, or you can register on checkout!
  • Is there a benefit to register on your website when placing an order?
    Registering is the best option to checkout on as then you have access to your MoodTime order history and will receive automated order updates from us regarding shipping.
  • What payment options do you offer?
    Secure Payments are Powered by PayFast At MoodTime we offer: 1. Old school EFT 2. Credit Card - powered by PayFast 3. Instant EFT - powered by PayFast 4. Debit Card - powered by PayFast 5. Zapper - powered by PayFast 6. RCS Card - powered by PayFast 7. Mobicred - powered by PayFast All supplied credit and payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into PayFast payment gateway for processing which also makes use of 3D Secure (Verified by Visa and MasterCard SecureCode).
  • Will my order be discreet?
    At MoodTime we offer discreet secure online shopping together with safe shipping and packaging to fully protect your privacy. Our packaging is 100% discreet so no one will know what you have ordered. There is no sender details on or in the parcel.
  • Does your website have terms and conditions?
    Yes, our website and online store does have standard terms, you may view them here
  • Do you offer discounts?
    We do offer discount for bulk orders and to resellers. We also often give out coupon and discount codes to our MoodTime newsletter subscribers.
  • Can I create an account?
    Yes you can, and also after placing an order, we will automatically create a customer account for your email address. You can then log into your account at any time through your personal Sign-In link. You will be able to access your favourite products, see order history and view invoices.
  • How do I log into my account?
    To sign into your customer account: 1. On Online Store page scroll down and click the “My Account” link 2. Enter your email address for your account, then click Get Sign-In Link You will receive a personal sign-in link in the email. This link can be used only once and is only valid for 14 days after which you will need to request a new link. Login by link comes with a number of advantages: 1. You don’t need to remember or give out passwords 2. You can see all the orders placed with your email address 3. This is a more secure way of login since only the owner of the email address is able to log into the account
  • What is the difference between In Stock & Catalogue Items?
    In Stock items - We typically ship these out within 1 business day after it has been placed (this excludes weekends & public holidays). Catalogue items - These items are under re-stocking and usually takes 3 - 15 working days processing time before shipping. For more information please see our Shipping Guide.
  • What does out of stock, available for pre-order mean?
    Out of stock, available for pre-order means we are currently low or out of stock of that particular item however we have already ordered new stock and the stock is in transit to us. Your order will be shipped out as soon as the item arrives, catalogue shipping times would apply in this case.
  • What does out of stock mean?
    If a product is marked as out of stock and does not offer the pre-order option then it means we have not yet secured stock so it is not available for online purchase again until we have replenished the stock. If an item is out of stock, you will not be able to add them to your cart.
  • What shipping methods do you use and what is the cost?
    Our shipping cost is a flat rate so it will not increase if you add more items, We offer: 1. Courier (Fastway or The Courier Guy) - R 99 2. Pargo (Pick-up point delivery) - R 99 3. PostNet (on request) - R 109
  • Do I receive a tracking number and can I track my parcel?
    Absolutely, on shipping we will send you your tracking number and tracking link.
  • What happens if my parcel gets lost during transit?
    This does not happen but in the absolute rare occasion it does you are covered! For your peace of mind all our parcels are fully insured
  • Are all orders sent locally?
    Yes 100%, all orders are shipped from our MoodTime office in Durban, South Africa
  • How long does processing and shipping take?
    We stock both in stock and catalogue items which have different processing times. On each product there will will be a banner indicating whether it is in stock or catalogue. We try our hardest to send out in stock items the next day. In stock items normally take 1 - 3 days to arrive. Catalogue items processing time normally take 1 - 15 days. Once shipped, delivery time for courier is overnight to main areas or 1 - 3 days for other areas. PostNet is around 2 - 4 days (days are quoted in working days). Most of our items are in stock as indicated in each product listing but if you are time sensitive you may contact us to check stock quantities on hand before placing your order. For full shipping details check out our shipping guide.
  • How can I contact your store?
    You may contact us via the online chat option or click on the contact tab, we are quite busy sometimes so the best option would be either via e mail or WhatsApp. For after sale assistance please contact us via e mail and include your order number.
  • What happens if my item arrives damaged or faulty?
    Before we send out any item we do fully inspect the item carefully to ensure that it is in 100% perfect working condition. In the rare instance that a product is damaged or faulty on delivery, please email us within 24 hours so that we can rectify the situation. We provide a 7 day satisfaction guarantee on anything you purchase from us should it arrive broken, damaged or faulty. Include your order number, a detailed description of the problem and proof such as pictures or video of the damage or fault. If found faulty we will gladly replace your damaged or faulty product. Unfortunately, for hygiene reasons and due to the nature of intimate items and sex toys all guarantees are limited to 7 days. For more details kindly refer to our terms.
  • What is your return policy?
    If you receive your item but you change your mind you may return it to us provided the item is still sealed in its original packaging. Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for hygiene reasons should they have been opened or removed from their sealed packaging. We have to have this policy in place for the safety of our staff and customers. These include Lingerie, Sex Toys, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please contact our customer help before ordering and we will answer any questions you may have.
  • What happens if you don't have the item I am looking for can you source it?
    Absolutely! If we don’t have that special sex toy that you are looking for then we will go out of our way to get it for you, just contact our MoodTime support and we will try our best to source it for you.
  • I did not find what I am looking for here, how else can I get assistance?
    Take a look at our newly launched Moodtime Help Centre for more product query related information. You may also contact us via the online chat option or click on the contact tab for further agent assistance.
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