Question 1

Is it safe using your online site?

Accepted Answer

Yes, of course. Our site's connection is secure and all information sent to this site is private. If you look in the task bar you can view our valid Moodtime.co.za SSL Certificate.

Question 2

Do I need to register on your website to place an order?

Accepted Answer

You do not need to register on our website to place on order, you have the option of ordering on a guest account, or you can register on checkout!

Question 3

Is there a benefit to register on your website when placing an order?

Accepted Answer

Registering is the best option to checkout on as then you have access to your moodTime order history and will receive automated order updates from us regarding shipping.

Question 4

What payment options do you offer?

Accepted Answer

Secure Payment are Powered by PayFast   At moodTime we offer:   1. Old school EFT 2. Credit Card - powered by PayFast 3. Instant EFT - powered by PayFast 4. Debit Card - powered by PayFast 5. Zapper - powered by PayFast 6. RCS Card - powered by PayFast   All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into PayFast payment gateway for processing also make use of 3D Secure (Verified by Visa and MasterCard SecureCode).

Question 5

Will my order be discreet?

Accepted Answer

At moodTime we offer discreet secure online shopping together with safe shipping and packaging to fully protect your privacy. Our packaging is 100% discreet so no one will know what you have ordered.

Question 6

Does your website have terms and conditions?

Accepted Answer

Yes, just the very basic standard terms, you may view them here

Question 7

Do you offer discounts?

Accepted Answer

We do offer discount for bulk orders and resellers. We also often give out coupon and discount codes to our moodTime newsletter subscribers.

Question 8

What shipping methods do you use and what is the cost?

Accepted Answer

Our shipping cost is a flat rate so it will not increase if you add more items, We offer:   1. Courier (Fastway or The Courier Guy) - R 99 2. Pargo (Pick-up point delivery) - R 99 3. PostNet (on request) - R 99

Question 9

Do I receive a tracking number and can I track my parcel?

Accepted Answer

Absolutely, on shipping we will send you your tracking number and tracking link.

Question 10

What happens if my parcel gets lost during transit?

Accepted Answer

This does not happen but in the absolute rare occasion it does you are covered! For your peace of mind all our parcels are fully insured

Question 11

What happens if an item is out of stock?

Accepted Answer

If an item is out of stock, you will not be able to add them to your cart. All items that are listed are available for order and delivery time will be displayed before checkout

Question 12

Are all orders sent locally?

Accepted Answer

Yes 100%, all orders are shipped from our moodTime office in Durban, South Africa

Question 13

How long does processing and shipping take?

Accepted Answer

We stock both in stock and catalogue items which have different processing times. On each product there will will be a banner indicating whether it is in stock or catalogue.   We try our hardest to send out in stock items the next day. In stock items normally take 1 - 3 days to arrive. Catalogue items processing time normally take 1 - 15 days. Once shipped, delivery time for courier is overnight to main areas or 1 - 3 days for other areas. PostNet is around 2 - 4 days (days are quoted in working days).   Most of our items are in stock as indicated in each product listing but if you are time sensitive you may contact us to check stock quantities on hand before placing your order. For full shipping details check out our shipping guide.

Question 14

How can I contact your store?

Accepted Answer

You may contact us via the online chat option or click on the contact tab, we are quite busy sometimes so the best option would be either via e mail or WhatsApp. For after sale assistance please contact us via e mail and include your order number.

Question 15

What happens if my item arrives damaged or faulty?

Accepted Answer

Before we send out any item we do fully inspect the item carefully to ensure that it is in 100% perfect working condition.   In the rare instance that a product is damaged or faulty on delivery, please email us within 24 hours so that we can rectify the situation. We provide a 7 day satisfaction guarantee on anything you purchase from us should it arrive broken, damaged or faulty.  Include your order number, a detailed description of the problem and proof such as pictures or video of the damage or fault. If found faulty we will gladly replace your damaged or faulty product.  Unfortunately, for hygiene reasons and due to the nature of intimate items and sex toys all guarantees are limited to 7 days.  For more details kindly refer to our terms.

Question 16

What is your return policy?

Accepted Answer

Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for hygiene reasons. We have to have this policy in place for the safety of our staff and customers. These include Lingerie, Sex Toys, Gifts, and Accessories.   If you are unsure as to whether or not a product is right for you, please contact our customer help before ordering and we will answer any questions you may have.

Question 17

What happens if you dont have the item I am looking for can you source it?

Accepted Answer

Absolutely! If we don’t have that special sex toy that you are looking for then we will go out of our way to get it for you, just contact our moodTime support and we will try our best to source it for you.

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