Question 1

Is it safe using your online site?

Accepted Answer

Yes, of course. Our site's connection is secure and all information sent to this site is private. If you look in the task bar you can view our valid Moodtime.co.za SSL Certificate.

Question 2

Do I need to register on your website to place an order?

Accepted Answer

You do not need to register on our website to place on order, you have the option of ordering on a guest account, or you can register on checkout!

Question 3

Is there a benefit to register on your website when placing an order?

Accepted Answer

Registering is the best option to checkout on as then you have access to your MoodTime order history and will receive automated order updates from us regarding shipping.

Question 4

What payment options do you offer?

Accepted Answer

Secure Payments are Powered by PayFast
 
At MoodTime we offer:
 
1. Old school EFT
2. Credit Card - powered by PayFast
3. Instant EFT - powered by PayFast
4. Debit Card - powered by PayFast
5. Zapper - powered by PayFast
6. RCS Card - powered by PayFast
7. Mobicred - powered by PayFast
 
All supplied credit and payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into PayFast payment gateway for processing which also makes use of 3D Secure (Verified by Visa and MasterCard SecureCode).

Question 5

Will my order be discreet?

Accepted Answer

At MoodTime we offer discreet secure online shopping together with safe shipping and packaging to fully protect your privacy. Our packaging is 100% discreet so no one will know what you have ordered. There is no sender details on or in the parcel.

Question 6

Does your website have terms and conditions?

Accepted Answer

Yes, our website and online store does have standard terms, you may view them here

Question 7

Do you offer discounts?

Accepted Answer

We do offer discount for bulk orders and to resellers. We also often give out coupon and discount codes to our MoodTime newsletter subscribers.

Question 8

Can I create an account?

Accepted Answer

Yes you can, and also after placing an order, we will automatically create a customer account for your email address. You can then log into your account at any time through your personal Sign-In link. You will be able to access your favourite products, see order history and view invoices.

Question 9

How do I log into my account?

Accepted Answer

To sign into your customer account:
1.      On Online Store page scroll down and click the “My Account” link
2.      Enter your email address for your account, then click Get Sign-In Link

You will receive a personal sign-in link in the email. This link can be used only once and is only valid for 14 days after which you will need to request a new link.
 
Login by link comes with a number of advantages:
1.      You don’t need to remember or give out passwords
2.      You can see all the orders placed with your email address
3.      This is a more secure way of login since only the owner of the email address is able to log into the account

Question 10

Are all your items in local stock?

Accepted Answer

Yes all items are in stock items and in our warehouse in South Africa, Durban - We typically ship these out within 1 business day after it has been placed (this excludes weekends & public holidays).

For more information please see our Shipping Guide.

Question 11

What does out of stock, available for pre-order mean?

Accepted Answer

Out of stock, available for pre-order means we are currently low or out of stock of that particular item however we have already ordered new stock and the stock is in transit to us. Your order will be shipped out as soon as the item arrives, catalogue shipping times would apply in this case.

Question 12

What does out of stock mean?

Accepted Answer

If a product is marked as out of stock and does not offer the pre-order option then it means we have not yet secured stock so it is not available for online purchase again until we have replenished the stock. If an item is out of stock, you will not be able to add them to your cart.

Frequently Asked Questions

South Africa Best Adult Store