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Important notice for the COVID-19 lockdown

Updated: Jan 16, 2022

South Africa under lockdown

moodtime important lockdown message

Updated 14-05-2020

We are open and taking orders, click here for more information




We are open and taking orders!

However we will only be able to start dispatching orders after Lockdown.

Advertised shipping times only applicable once Lockdown is lifted.

Say home, stay safe and stay in the mood!

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As we move into level 4 lockdown the government has added some extra products that may be sold but it is still very restrictive on what is allowed (list below).

The good news is that the current regulations now note that future directions may permit the incremental expansion of e-commerce under level 4, taking into account the need to limit the extent of movement on the road, contact between people and other impacts on other businesses.

The government has not yet expended on this, hopefully in the comming week they will relax the regulations pertaining to ecommerce in level 4 as hinted in the current regulations.

This is the full list of items that can be sold currently at level 4:

  • Food products, including non-alcoholic beverages and pet food;

  • The sale of hot cooked food, for home delivery only;

  • Toilet paper, sanitary pads, tampons and condoms;

  • Hand sanitiser, disinfectants, soap, alcohol for industrial use, household cleaning products,

  • Personal protective equipment;

  • Products for care of babies and toddlers;

  • Personal toiletries, including hair care, body, face, hand and foot care products, roll-ons, deodorants, dental care products;

  • Medical and Hospital Supplies, medicine, equipment and personal protective equipment;

  • Fuel and lighting, including coal, wood, paraffin and gas;

  • Airtime and electricity;

  • Hardware, components and supplies;

  • Components for vehicles undergoing emergency repairs;

  • Chemicals, packaging and ancillary products used in the production of any these products;

  • Textiles required to produce face masks and other personal protective equipment and winter clothing;

  • Winter clothing, footwear, bedding and heaters and the components and fabric required to manufacture these;

  • Children’s clothing and fabrics and components required to manufacture these; Stationery and educational books;

  • Personal ICT equipment including computers, mobile phones and other home office equipment

If goods are found to be shipped that are not on the above essential goods list, they can be confiscated and penalties levied due to non-compliance with the state of emergency rules.

We will inform you as soon as we can ship your parcel.



Dear Valued Customer,

In light of the President’s address and following on from recent communications from the government on COVID-19, I wanted to update you on the latest developments and in particular on the lockdown at midnight on Thursday 26th March.

During the period from 00:00 on the 27th March 2020 to 24:00 on the 16th April 2020 all non-essential businesses have to be closed and all courier companies will only be allowed to attend to deliveries permitted in terms of the regulations promulgated by the Republic of South Africa pertaining to the lock down period.

As part of the lockdown, courier services are heavily restricted in terms of the goods that they are allowed to carry, resulting in non-delivery of non-essential goods.

Essential goods currently defined are:

– Medical and hospital supplies.

– Hospital and medical equipment.

– Medication

– Health products

– Basic food supplies

– Agricultural products

– Veterinarian supplies

– Animal supplies

– Crucial automotive supplies

On collection a declaration has to be submitted with the parcel marking it as essential supplies of the above mentioned goods. It is a criminal offence to miss-represent what the parcel contains. Should the parcel be stopped for inspection and found not to contain essential supplies the authorities are permitted to confiscate the shipment and issue penalties. Both the sender and reciever can be held liable.

Our products do vaguely full under health products but most likely will be viewed as entertainment items and non-essential. We have however submitted a query regarding this and await feedback before parcels are booked for collection.

We are still working and all queries will be attended and orders processed however they will not be shipped out until we have obtained the necessary clarification or approval.

I will update this as soon as more information is available.

For previous important notices please check out:

If you need to contact us to check on stock availability, shipping, delivery times or product information before ordering please do not hesitate to contact us.

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